SHIPPING POLICY
ORDER PROCESSING
All orders are processed and dispatched within 1–4 business days.
If an item is marked as pre-order, the estimated shipping date will be clearly stated on the product page.
Orders containing pre-order items will ship once all items are available.
Processing times do not include weekends or holidays.
SHIPPING ORIGIN
All orders are shipped from Switzerland, using trusted international couriers.
CUSTOMS, DUTIES & TAXES
Import duties, customs fees, and local taxes are not included in the product price or shipping cost.
These charges are determined by your country’s regulations and are the sole responsibility of the customer.
Bloodstar Movement cannot control or estimate these additional fees.
If you refuse to pay customs duties:
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The package may be returned to us
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You will be responsible for the original shipping cost
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You will also be responsible for any return charges issued by the courier
Refunds (if applicable) will be processed minus all shipping-related fees.
INTERNATIONAL SHIPPING TIMES
International orders may experience delays due to:
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Customs inspections
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Local postal system timelines
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Country-specific regulations
Please allow additional time for international deliveries.
Bloodstar is not responsible for delays caused by customs or carrier processing.
FAILED DELIVERIES & REFUSED PACKAGES
If a shipment is refused, unclaimed, or undeliverable due to incorrect address:
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The package may return to us automatically
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You will be responsible for reshipping charges
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If you choose to receive a refund instead of reshipping, all courier fees (outbound + return) will be deducted
TRACKING INFORMATION
Once your order ships, you will receive an email with:
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Tracking number
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Courier information
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Link to monitor your delivery
Tracking updates may take up to 48 hours to appear depending on the courier.
LOST OR STOLEN PACKAGES
Bloodstar Movement is not responsible for packages marked as delivered by the courier.
If your package is lost or stolen after delivery confirmation, please contact the courier directly.
We will assist where possible, but we cannot issue refunds for courier-confirmed deliveries.
ADDRESS CHANGES
If you need to update your address, contact us immediately:
Address changes are only possible before the order is shipped.
Once the package is in transit, we cannot modify the delivery address.
PRE-ORDERS
If you purchase a pre-order item:
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Your card will be charged at checkout
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Shipping occurs only once the pre-order item is ready
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Any non–pre-order items in the same order will be shipped together
To receive items separately, place two separate orders.
CONTACT US
For any shipping questions or concerns:
📩 Bloodstar.co@gmail.com
🌐 bloodstar.com
