Refund policy

RETURNS, EXCHANGES & REFUNDS

All sales are final. We do not offer refunds or exchanges for change of mind, incorrect sizing, or lost/stolen packages. Refunds are only issued if you receive the wrong item or if your product arrives damaged.

If you receive an incorrect item, wrong size, or a damaged product, our team will review the issue and may issue a full refund.

If you wish to exchange an item for a different size, please contact us and we will assist you if stock is available.

Customers are responsible for all return shipping costs. We strongly recommend using a reliable shipping service with tracking and proof of postage, as we are not responsible for items lost or stolen during return shipping.

To start a return or request support, please contact us at:
📧 bloodstar.co@gmail.com
or via Instagram:
📸 @bloostar.clo

Please note: personal items such as socks, boxers, beanies, and similar products are not eligible for returns.

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UNDELIVERABLE OR UNCLAIMED PACKAGES

If a package is undeliverable or unclaimed, it will automatically be returned to us. This process is outside of our control, and we cannot estimate how long the return may take.

Once the package is returned, a refund will be issued for the order minus any return shipping fees charged to us.

We will contact you before issuing the refund. If you choose to have the package reshipped, you will be required to pay the shipping cost again.